Rates | Seasonal Rates
Rates for The Last Word Retreats : 1 October 2008 - 30 April 2010
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Download: Last Word Rates.pdf
TERMS AND CONDITIONS
1. Rates Include: Full gourmet breakfast made to your liking including fresh fruit, juices, home-spun specialities, all beverages including premium spirits and bespoke wines, in-room mini bar fridges, internet and email access, secretarial services, 24 hour security and personalized concierge services.2. Rates Exclude: Lunch and dinner, laundry, in-house chauffeur transfers and tour services, telephones, special chef services and gratuities
3. Rates are quoted in South African Rands per room per night inclusive of 14% VAT and all bed levies
3. Rates are subject to change without notice
4. Bookings and reservations:
• All bookings are subject to availability on confirmation
• Provisional bookings will only be held for a maximum of 72 hours
• Full name of guests travelling will be required to convert status from provisional booking to confirmed
• Should confirmation not be received by the given date, the booking will automatically be released and can only be re-instated on the basis that the booking is confirmed/guaranteed
• Peak season rates and conditions are applicable
5. Payment Policy:
• A deposit of 50% within 2 weeks of making the booking will secure your reservation. Balance of accommodation will be due on arrival
• The Last Word reserves the right to release bookings should payment not be received by the requested date
6. Cancellation Policy:
• Cancellation within 15-30 days of arrival, 50% of full accommodation amount will be levied
• Cancellation less than 15 days prior to arrival, the full accommodation amount will be levied
• Cancellation for medical reasons will require proof in the form of a valid doctors certificate
• Cancellations will only be accepted in writing and they must be sent to info@thelastword.co.za or faxed to +27 21 794 2069. Please ensure that you get a response acknowledging your cancellation
• In the event of premature departure, the full extent of stay as originally booked and confirmed, will be charged
• Refunds of monies paid for bookings are at the discretion of Management and are dependent on ability to re-sell the rooms
• We recommend that you take out insurance against cancellation due to unforeseen circumstances
7. Child Policy:
• The Long Beach and The St James: Children over the age of 5 years old are most welcome at The Long Beach and The St James. Those between 5 – 7 can share with their parents and the 2nd child will pay 25% of the room rate (limited to two children). Those over 8 years and sharing will need to take their own room and pay the applicable room rate.
• All other Retreats: We welcome children over the age of 12 years old. They will be required to take their own room at the applicable room rate and this is limited to 2 children
• Entire Retreat: If the entire retreat is booked on an exclusive basis then children of all ages are welcome
8. Third parties: No third persons/adults are allowed in the rooms
9. Guide Policy: Should guides be required to stay at the properties they will be required to pay the applicable room rate and this is subject to availability.
10. Arrivals/Departures:
• Check-in is after 14h00
• Check-out is by 11h00
• Late and early check-ins are to be notified on booking confirmation
• Late departures are to be discussed with Management
RESERVATIONS FOR ALL LAST WORD RETREATS
E-MAIL: info@thelastword.co.za
TEL: +27 21 794 6561
FAX: +27 21 794 2069
WEBSITE: www.thelastword.co.za
ADDRESS: The Last Word, P O Box 352, Bergvliet, 7864, South Africa